IMPORTANT INFORMATION
Rental Policies & Proceedures
Please review our rental policies carefully before booking. These policies ensure a smooth experience for your event and help us provide the best service possible.
Outdoor Event Policy
Approved Covering is required when outdoors to protect from rain, and intense heat from sun
The equipment must be in the center of no less than 8ft by 8ft fully waterproof covering. The jukebox and speakers must be sufficiently inside the covering.
Venue Delivery and Pickup Policy
Events occurring in the evening are picked up the next day
Most venue managers will accommodate this simple and reasonable pickup strategy otherwise the customer may bring home the equipment for retrieval the next day.
Online Playlist Builder & Custom Song Request Policy
Creating a playlist is optional. Custom playlists are due the Tuesday prior to the event date
Playlists can be used as the "random play filter" (aka "shuffle") so that when no requests have been made at the event, the system will play from the specified filter – ensuring that the music will not stop.
Dimensions & Layout Planning
Plan space for the best setup and sound.
We deliver earlier rather than later, so please let us know your preferred setup area in advance. If no preference is given, we’ll choose the layout that works best for your space. Use our size and layout guide to plan ahead.
Product Change Notification - Wired Microphones
Since April of 2019 we have used high quality wired microphones as opposed to wireless.
Effective Date: April 1st, 2019
Shoemaker Jukebox Rentals transitioned from wireless to wired microphones for their rental equipment.
Early Guaranteed Delivery Policy
Additional fee applies for events starting before 3 PM and running into the evening.
We normally deliver between 8 AM and 5 PM, with setup completed at least one hour before your event. Events starting at 3 PM or later are included in standard delivery at no extra charge. Events beginning before 3 PM and continuing into the evening require a “priority delivery” fee due to limited scheduling availability.
Gift Card Terms and Conditions
Gift cards may be applied toward booked events
Gift cards may be applied toward booked events after business office approval. Key restrictions include:
- Non-redeemable for cash and cannot purchase other gift cards
- No exchanges permitted
- Must be surrendered upon redemption
- 5-year validity from issue date, subject to state/federal laws
- Lost, stolen, or damaged cards receive no replacement or refund
- Company reserves rights to verify bearer identity and modify terms without notice
If purchase exceeds the gift card amount, the balance must be paid by other available payment options.
Power Requirements
Electrical specifications required for equipment operation
This policy page outlines the electrical specifications necessary for operating Shoemaker Jukebox rental equipment at events.
BOOKING CHANGES
Cancellation Policy
Understanding our cancellation terms helps you manage your event planning with confidence. Review the key points about reservation fees and timeline requirements below.